1. Overview

This website is the online presence of Falcon Financial Institution. It is used to show information about our business and to let you get in touch — it does not take bookings or collect payments on this site.

2. How Refunds Work

Because payments are not made through this website, any payment for our products or services is arranged and made directly with Falcon Financial Institution. Any refund is therefore also handled directly between you and us, based on the terms we agree with you at the time.

If you have paid us directly and have a concern, please contact us as soon as possible and we will work with you in good faith to find a fair outcome. This does not affect any mandatory refund or cancellation rights you have as a consumer under the law where you live.

3. Contact Us

For any question about a payment made directly to us, please contact us: